All candidates will have an opportunity to submit an online incident report regarding any testing irregularity at the conclusion of the examination while at the Pearson VUE Professional Center. If a candidate is unable to complete an incident report at the end of the exam, NBEO will accept incident reports at email@example.com up to 72 hours after the exam. Upon receipt of notification that an irregularity has occurred, NBEO will examine the situation and determine whether action is warranted. If NBEO does not receive an incident report within 72 hours of the exam, no action will be taken and the NBEO will not investigate.
LATE ARRIVALS OR MISSED EXAMS
TEST CENTER CLOSURE
TEST CENTER IRREGULARITIES IMPACTING EXAM START TIME
INTERRUPTIONS DURING TESTING
Candidates choosing this option will have their examination score cancelled, will receive a refund of the examination fee, and will be eligible to reschedule for the next examination administration. If a candidate chooses this option, the results of the candidate’s interrupted exam will be erased without scoring and no performance feedback will be given.
Score the Examination:
Candidates may elect to have their examination scored, in such a case their score will stand, and they will not be eligible for a refund of the examination fee or a free re-test at the next administration. However, NBEO has the right to invalidate a score if there is evidence of a serious administrative irregularity.
NBEO RIGHT TO INVALIDATE AN EXAM DUE TO IRREGULARITY
UNSCHEDULED BREAKS DURING TESTING
Pursuant to the Candidate Exam Conduct and Exam Security Agreement, access to examination material is prohibited at all times, including during both scheduled and unscheduled breaks.
FAILURE TO COMPLY WITH TEST ADMINISTRATOR INSTRUCTIONS AND TEST CENTER RULES
NBEO will review all incident reports on an individual basis and determine whether action is warranted.